1 General
EyeSaversTT.com is an assisted eyewear platform where customers can browse frames online, select what they like, submit a request, and receive follow-up assistance from an EyeSavers advisor to complete the order.
EyeSavers is an online eyewear catalogue and assisted ordering platform. Optical services such as eye examinations, professional fitting, accurate measurements, and aftercare are provided through EyeSavers' optical partner, Ultimate Eyewear Ltd.
Ultimate Eyewear Ltd is the optical partner for EyeSavers. This allows customers to enjoy online convenience and flexibility while still having access to local professional optical support when needed.
EyeSavers gives customers the convenience of browsing online, but with local support. Customers can access free eye exams through the optical partner, accurate measurements, professional fitting, aftercare, local payment options, health insurance support where applicable, and Spectacle Coverage for added peace of mind.
It means the process is simple: click onto EyeSaversTT.com, pick the frame you like from the catalogue, and submit your request after answering a few simple questions. An advisor then contacts you to help complete the order.
2 Browsing and Ordering
Browse the frame catalogue, click 'View Frame Details' on the frame you like, select your option, complete the short request form, and submit your details. An advisor will then contact you within 24-48 hours to confirm everything and to guide you through the next step.
Yes. You can request a frame only or a frame plus lenses.
Yes, where colour options are available, this will be indicated in the catalogue. You can toggle through the different colour options for each frame and make your perfect selection.
If a selected frame is unavailable, an EyeSavers advisor will contact you and help you choose a similar available option from the catalogue.
Yes. EyeSavers is designed so that you can browse from home, work, or anywhere else, compare options, and choose at your own pace before submitting your request.
Yes. One of our advisors will contact you within 24-48 hours to confirm your request, answer questions, and guide you through the next steps.
3 Pricing and Lens Packages
At launch, frames start from $299 TTD. Prices may be updated from time to time, but EyeSavers is designed to keep pricing simple, clear, and affordable.
The main launch packages are:
- Single Vision / Transition / Anti-Reflective / Blue Blocker
- Bifocal / Transition, and
- Progressive / Transition / Anti-Reflective / Blue Blocker.
Package availability depends on the customer's prescription and lens requirements.
At launch, complete glasses packages start from $799 TTD for Single Vision or Bifocal packages, and Progressive packages start from $999 TTD.
No, these prices are for standard prescription lenses. This will cover 90% of people but for those with higher prescriptions who require higher index lenses, this will be determined and discussed with you by your EyeSavers advisor.
The goal of EyeSavers is to avoid confusing add-on pricing. Where applicable, these features are already included in the package price instead of starting with a basic clear lens and charging for each feature separately.
No. EyeSavers is built around value, not inferior quality. The lenses are high-quality digital lenses packaged at affordable prices. Our frame materials are specifically selected for their quality. Our goal is not to be the cheapest but rather to provide true value for money.
Some offers look inexpensive at first but increase significantly when customers add the features they actually want. EyeSavers keeps the process simpler by packaging valuable lens features into clear, affordable prices.
4 Eye Exams, Prescriptions and Measurements
You need a valid and recent prescription that is no older than six (6) months old in order to complete a glasses order. If you already have one, an advisor can guide you on how to submit it. If not, EyeSavers can help seamlessly arrange a free comprehensive eye exam through its optical partner.
Yes, at this time, free comprehensive eye exams can be arranged through EyeSavers' optical partner, Ultimate Eyewear Ltd, subject to normal booking availability and applicable terms.
Yes. If you already have a valid prescription from another provider that is no older than six (6) months old, EyeSavers can accept it. An advisor will confirm the details and advise if any additional measurements are needed.
Measurements such as PD, frame fit, bifocal segment height, and progressive fitting height are very important for clear, comfortable vision. EyeSavers gives customers the option to have these measurements taken accurately through local optical support instead of relying on guesswork and averaging. This is one of Eye Savers’ distinguishing benefits.
Yes. If you do not have your PD or prefer not to estimate it yourself, arrangements can be made for accurate measurement through the optical partner.
Bifocal and progressive lenses require more precise fitting measurements. Incorrect or estimated measurements can affect comfort and clarity for all zones of vision. EyeSavers encourages customers to use professionally acquired accurate measurements whenever possible.
In some cases, certain measurements can be estimated or averaged, but this is not ideal, especially for progressive lenses. EyeSavers will guide the customer and encourage the safest and most accurate option based on the lens type.
5 Fitting, Collection, Delivery and Aftercare
This is an excellent question and is one that should be on the minds of anyone purchasing glasses via traditional online stores. At EyeSavers, we take this very seriously. An advisor will review your order and coordinate with you for a local fitting through our optical partner to remove the risk of a poor fit.
Yes. Customers have the option to collect their finished glasses in store. This allows the glasses to be checked, fitted, and adjusted if needed as part of the collection process. This is advisable.
Yes. Delivery may be available depending on the customer's preference. An advisor will confirm this option with you and coordinate accordingly.
Aftercare support is available through the optical partner. If your glasses are slipping, uncomfortable, or need adjustment, arrangements can be made to assist you.
EyeSavers will not leave you on your own. If there is a vision concern, the issue can be reviewed and the reason investigated through the appropriate optical support pathway.
The timeline may vary based on frame availability, prescription, lens type, measurements, and collection or delivery method. An advisor will confirm the expected timeframe after your specific order details are reviewed.
6 Payments and Insurance
EyeSavers is designed to support local payment flexibility. Payment options may include digital payment methods, bank transfer, card payments, and in-person payment options where applicable. The advisor will confirm the available payment methods.
No. EyeSavers is a local option, and payments are handled in TTD.
All Health Insurances are accepted through our optical partner Ultimate Eyewear Ltd. This will be one of the follow up questions that your EyeSavers advisor will ask you when you are contacted.
7 Spectacle Coverage and Peace of Mind
Spectacle Coverage is a unique peace-of-mind benefit designed to help customers if their glasses break or the lenses are damaged within the coverage period. It goes beyond a standard manufacturer defect warranty.
The concept is that if the frame breaks or the lenses are damaged within 18 months of purchase, the customer may bring in the glasses, pay a small replacement fee, and select a new eligible frame from the catalogue while EyeSavers remakes the lenses based on the original order.
No. A manufacturer warranty usually covers defects. Spectacle Coverage is designed to provide added protection even when damage happens accidentally by you, subject to the terms and conditions of the programme.
The replacement fee is expected to be a small fixed amount, currently set at $199 TTD. You can learn more about our unique Spectacle Coverage from your EyeSavers advisor.
The planned coverage period is up to 18 months from the date of purchase, subject to final terms and conditions.
Spectacle Coverage is a special launch benefit for first-time EyeSaversTT.com customers and remains active for 18 months from the date of purchase.
To continue receiving Spectacle Coverage on future glasses, customers must purchase a new pair through EyeSaversTT.com within the recommended 2-year eye exam and eyewear replacement cycle. Even if the coverage is used during the first 18 months, the benefit can still continue as long as the customer repurchases through EyeSaversTT.com every 2 years.
Customers who do not repurchase within the required 2-year cycle will no longer qualify for Spectacle Coverage on future purchases.
8 Support
You can use the Contact Us page or submit your details through the website, and an EyeSavers advisor will assist you.
Yes. EyeSavers is an assisted platform. If you need help deciding which frame, size, or lens package may be best, an advisor can guide you.
Yes. EyeSavers is intentionally simple. Customers only need to browse, select a frame, and submit a request. An advisor then contacts them and helps with the rest.
Still need help?
Contact our team and we will be happy to assist you
Still need help?
Contact our team and we will be happy to assist you
